Privacy PolicyPolitica de Privacidad

Title Company Agency LLC, doing business as Closed By Whom ("Company," "we," "us," or "our"), is committed to protecting the privacy and security of the nonpublic personal information ("NPI") of our customers and consumers in accordance with the Gramm-Leach-Bliley Act ("GLBA"), Title V, and its implementing regulations, as well as applicable Florida state privacy laws.

Information We Collect

In the course of providing title insurance, escrow, closing, and settlement services, we collect the following categories of nonpublic personal information:

• Information you provide directly: Name, address, telephone number, email address, Social Security number, date of birth, marital status, employment information, and financial account information provided on applications, forms, or during communications with our office.
• Transaction information: Details about your real estate transaction including property address, purchase price, loan amount, settlement statements, and closing documents.
• Information from third parties: Credit reports, property records, tax records, title search results, and information from lenders, real estate agents, attorneys, and other parties to your transaction.
• Website information: IP address, browser type, device information, and usage data collected through cookies and analytics when you visit our website.

How We Use Your Information

We use your nonpublic personal information to:

• Provide title insurance, escrow, closing, and settlement services
• Process and complete your real estate transaction
• Underwrite title insurance policies
• Comply with legal and regulatory requirements
• Prevent fraud and verify your identity
• Communicate with you about your transaction
• Improve our services and website functionality

Information We Share

We do not sell your nonpublic personal information. We may share your information only as permitted or required by law, including with:

• Transaction parties: Lenders, real estate agents, attorneys, buyers, sellers, and other parties directly involved in your real estate transaction.
• Service providers: Companies that perform services on our behalf, such as title search providers, document preparation services, and technology vendors, subject to confidentiality agreements.
• Title insurance underwriters: First American Title Insurance Company for the purpose of underwriting and issuing title insurance policies.
• Government agencies: Federal, state, and local agencies as required by law, regulation, or legal process.
• As required by law: In response to subpoenas, court orders, or other legal processes, or to protect our rights and the safety of others.

GLBA Compliance & Opt-Out Rights

Under the Gramm-Leach-Bliley Act, you have the right to opt out of certain information sharing with nonaffiliated third parties. However, as a title insurance agent, the information we share is generally limited to what is necessary to complete your transaction or as otherwise permitted by law. We do not share your NPI with nonaffiliated third parties for marketing purposes.

If you wish to limit the information we share, you may contact us at the address listed below. Please note that certain information sharing is necessary for us to complete your real estate transaction and cannot be restricted.

Information Security

We maintain physical, electronic, and procedural safeguards that comply with federal and state regulations to protect your nonpublic personal information. These safeguards include:

• Encrypted data transmission and storage
• Secure access controls and authentication protocols
• Regular security assessments and employee training
• Wire fraud prevention procedures and verification protocols
• IOLTA-compliant trust account management
• Secure document destruction procedures

Data Retention

We retain your nonpublic personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Title insurance records and closing documents are retained in accordance with Florida regulatory requirements and industry standards, which may require retention for extended periods.

Cookies & Website Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. You may control cookie preferences through your browser settings. We use analytics tools to understand how visitors interact with our website, which helps us improve our services. We do not use cookies to collect nonpublic personal information for marketing purposes.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We reserve the right to modify this privacy policy at any time. Changes will be effective upon posting to our website. We will provide notice of material changes as required by law. We encourage you to review this policy periodically.

Contact Information

If you have questions about this privacy policy, wish to exercise your privacy rights, or need to report a concern, please contact us: